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The guided startup appointment amounts to a phone call you will receive from a trained Vonage technician who will guide you through initial configuration and setup, including physical phones (if you ordered them through Vonage) and key business features, including the automated attendant, voicemail, follow-me configuration, and more.

This setup phone call is similar to how many business-oriented cloud PBX services operate, including 8x8 Virtual Office and Editors' Choice winner Ring Central Office.

Once the initial configuration of the phones is done, the admin can access the admin portal and users can access their individual portals to set up associated features for the whole company and for individual lines, respectively.

Configuring the company-wide features, including the auto attendant, individual extensions, and user profile information, were all simple and well documented.

If you try to connect Vo IP phones you already have around the office, it's certainly possible, but it will likely take some extra work.

Ordering phones through Vonage gets you pre-configured phones, which you'll simply need to plug into your network after which they'll provision themselves—no extra work required from you.

This asks you for information on your network equipment to identify anything that might cause compatibility or configuration problems.

The inventory asks for manufacturer and model numbers for a number of network components, including cable/DSL modem, firewalls, routers, switches, and more.

Even advanced features are fairly easily accessible via Vonage Business, though you may pay a little extra.For example, those who want video conferencing can get this additional feature through the Amazon Chime Pro.If you're willing to spring for that, then the device is also easy to configure.I liked that the tech with whom I spoke was knowledgeable and experienced and not just operating from a script.Setting up the phone system is simple and straightforward.

Even advanced features are fairly easily accessible via Vonage Business, though you may pay a little extra.For example, those who want video conferencing can get this additional feature through the Amazon Chime Pro.If you're willing to spring for that, then the device is also easy to configure.I liked that the tech with whom I spoke was knowledgeable and experienced and not just operating from a script.Setting up the phone system is simple and straightforward.Items not on your network or ones that will be largely irrelevant (for example, drilling down to switch models would only matter if you're using Power over Ethernet or Po E) can be bypassed when filling out the web form.